Shipping and Returns

To keep our employees safe, part of our staff works from home to process your orders. This change has delayed our shipping times by one day. Most in-stock orders placed on the web site today before 5:00 PM will ship the following business day. Always call us about time sensitive orders to confirm availability and ship date.

Domestic Shipping: Our web site offers calculated UPS and USPS (Post Office) rates inside the US.

International Shipping: Our web site offers calculated USPS (post office) and UPS rates outside the US. International orders are normally shipped within two business days of payment receipt. We can now ship international orders by DHL. Please email us for a quote.

UPS, DHL, or FedEx 3rd Party Billing: To bill your own UPS, DHL, or FedEx account number, place your order by phone.

UPS or FedEx 3rd Party Billing: To bill your own UPS or FedEx account number, place your order by phone. When using your own account number, you will pay a $2 handling fee per order for UPS, and $5 handling fee per order for FedEx.

Tracking: All packages are tracked and fully insured. We will send an email with tracking information the day that your package ships.

Shipping Location: Most orders are shipped from our warehouse in Fairfield, Ohio; however, some orders will ship from a different warehouse. If your order needs to arrive by a certain date, call or e-mail us to make sure that it will.

Returns: You may return unused items for any reason within 30 days of purchase. Please choose the shipping method that is the most convenient for you and package carefully. You will be responsible for the return shipping cost.

Damaged or Defective Merchandise: If your order is incorrect, defective, or damaged in transit, please contact us by email or phone. We will make sure you receive the correct items. Hold onto the damaged merchandise and packaging until you speak with us. We will let you know if you should dispose of or return the original order.

Refunds: Refunds will be processed with the original payment method.

Important: To insure the best possible outcome, please contact us by phone or email before shipping any package back.